If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Send an email to RedDoorAlpacaFarmCT@gmail.com, call or text (860)-310-8965 (Please allow 24-48 hours for a response)
- Choose the products you wish to return or exchange from your order. Please provide the order number if possible to speed up the return or exchange process
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
- Refunds or exchanges will be processed upon receipt of the item.
- Their are no restocking or shipping fees for returns. All returns are free
- If the item is damaged upon return and is no longer in a usable condition no refund or exchange will be issued.
- Feel free to contact us if you have any questions about our return policy at RedDoorAlpacaFarmCT@gmail.com